This is a terrible company to deal with, they manage our franking machines and we have a maintenance contract with them for the past 3 years and this issue happened many times. The franking machine broke down and needs a spare part they they took 16 days to get it delivered even thought we chased daily and we stressed the urgency of the matter. In the end we bought the part from the internet and they refused to reimburse us. Customer service is none existent! Stay away from them...